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Telephone training The Customer p2


Discussion - behaviours

  • Always
  • Sometimes
  • Never

1.Pleasant expression – smile
2.Geniune interest and concern
3.Sense of urgency
4.Sincerity and integrity
5.Sit with a straight back
6.Pleasant attitude and personality
7.Well-modulated voice and tone
8.Look good
9.Shake your head while listening
10.Willingness to go that extra mile
11.Sounding positive and sparkly!
12.Sense of humour

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