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Winning Service p5

Behaviors Always Sometimes Never
1.Pleasant expression – smile      
2.Geniune interest and concern      
3.Sense of urgency      
4.Sincerity and integrity      
5.Sit with a straight back      
6.Pleasant attitude and personality      
7.Well-modulated voice and tone      
8.Look good      
9.Shake your head while listening      
10.Willingness to go that extra mile      
11.Sounding positive and sparkly!      
12.Sense of humor      

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