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Rate of Speech p15

The rate refers to the actual number of words a speaker says in one minute. A normal conversation produces approximately 125 to 150 words per minute. Your self-portrait shouldn’t reflect the image of a speeding train.

The factors that influence the rate of speech on the telephone are many. We must be conscious that our rate may increase when we are running through familiar territory.

The customer needs time to tune in and digest what we say. They will then interpret and decide if they wish to question us. Time is therefore important – too fast may confuse, too slow may irritate.


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