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Dinner Talk p10

The words that we use serve a number of purposes:

  • Support the information exchange
  • Programme a response in the listener
  • Manage the listener’s posture

Language we use has a strong influence on how people feel about us and feel about what we’re saying.

1. Think about all the positive words and phrases we could use to give our customers a “good” feeling about our company , the service and us:











2. List the words that will programme a positive response in the customer:

 

 

 

 

 

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